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Get in touch
Questions about your account, a payment, a course, or a question you think is marked wrong — all of it reaches a person. Messages are usually answered within one working day.
Ways to reach me
The best route for anything to do with payments, refunds, or your data.
support@ieltsprephub.comSupport thread
Signed in, you get a thread that keeps the history — common questions get an instant answer, the rest reach a person.
Open your support threadWhat to include about a payment
Orders are approved by hand, so the faster route is to send everything at once:
- The bKash or Nagad transaction ID you submitted.
- The amount sent and the number you sent it from.
- The course or plan the payment was for.
Never send a password, a PIN or a card number. We will never ask you for one.
Follow the classes
- YouTube (opens in a new tab)Moktadir's IELTS SchoolFree video lessons for all four modules.
- Facebook (opens in a new tab)Moktadir's IELTS SchoolClass announcements and exam-day question updates.
- Instagram (opens in a new tab)@rohan.moktadirShort strategy clips and student results.
- TikTok (opens in a new tab)@moktadirs.ielts.sQuick vocabulary and pronunciation drills.
Data and deletion requests are covered in the privacy policy; refunds and order handling are in the terms.