Part 1 of 1
5 minutes 59 seconds of recording remaining
Questions 2–11
Complete the notes below. Write ONE WORD ONLY for each answer.
Write your answers in boxes 2–11 on your answer sheet.
Notes
The patients preferred to choose the hospital because of the free2__ service provided.
Most patients wished the hospital to be3__
Patients were concerned about prior4__ about the hospital treatment.
improvements on website for local5__ as well as hospital medical staff
extra6__ for staff's success in work
considering the opinions of the7__
improving the effectiveness of8__ between patients, doctors and staff
A new unit would be built for those who are suffering from9__ disturbance.
A new ward would be proposed to those in need of10__ surgery.
More effective11__ is needed to improve the efficiency of communication.